Mastering Delegated Authority: VIPR’s Expertise in Account Management and Customer Excellence

Navigating the complexities of the Delegated Program business within the insurance sector demands a nuanced and specialised approach. Since 2009, VIPR Solutions (VIPR) has been a leading light in this domain, setting benchmarks in account management and customer service. This blog explores the fundamental pillars that elevate VIPR’s approach above the rest, demonstrating our unwavering commitment to excellence in the insurtech industry.

Let’s discover our Customer-Centric approach… The ethos at VIPR is intrinsically customer-focused. We diligently strive to comprehend and meet our customers' distinct needs, ensuring every interaction is meticulously crafted for maximum efficacy and efficiency. Our dedication to customer satisfaction is relentless, steering our journey from initial engagement to continuous support. Delivering value and excellence in the delegated authority market, this approach not only builds robust relationships but also propels ongoing enhancements. Since our inception in 2009, our devotion to our customers has been the bedrock of our accomplishments.

The importance of innovation and adaptability… Innovation and adaptability are at the forefront of our operational philosophy. They are integral in fulfilling three critical aspects: refining underwriting performance, augmenting operational efficiency, and adhering to regulatory and governance compliance. Our leading-edge bordereaux management system epitomises this ethos, notably simplifying the processing of large volumes of risk, premium, and claims data. By consistently evolving our solutions, we remain at the vanguard of industry trends, providing our customers with the most sophisticated and efficient tools. Embracing adaptability enables us to deftly manoeuvre through the intricacies of the delegated authority sector, delivering reliable, award-winning technology.

Everyone talks about Data-Driven decision making - we make it happen… Our prowess in data analytics is central to enhancing customer experiences, streamlining operations, and offering exceptional risk management solutions. By thoroughly analysing customer data, we obtain crucial insights that shape our strategies, aligning seamlessly with our customers’ business goals and objectives. Our efficient, bespoke solutions adapt to market trends, managing risks adeptly and offering intuitive, responsive services. In a world inundated with data, we transform complexity into opportunity.

What defines a successful, long-lasting customer relationship? At VIPR, we understand that the essence of relationship building extends far beyond transactions. We recognise the importance of cultivating long-term relationships with our customers. Building trust, ensuring reliability, and maintaining consistent communication form the foundation of our account management team. Our approach is to deeply understand our customers’ needs and ambitions, allowing us to offer customised, meaningful solutions in the delegated sector. This relationship-focused strategy nurtures trust and mutual respect, vital for sustained partnerships. Our dedication is evident in every interaction, as we aim to not only meet but surpass customer expectations.

How our Industry Knowledge and Expertise are supporting the market since 2009… VIPR’s journey since 2009 as a leader in the global insurance market, particularly in the Delegated Program business, is a testament to our deep industry knowledge and expertise. Understanding the subtleties and complexities of the insurance industry enables us to serve a diverse customer base, including top-tier carriers in the US, multinational insurers in Switzerland, customers in Spain and Ireland, the UK non-Lloyd’s market and a significant portion of Lloyd's Managing Agents in the UK. Our extensive experience provides innovative and precisely tailored solutions, addressing the unique challenges and opportunities within the delegatedsector. Our proven expertise over the years is invaluable to our customers, ensuring they receive relevant, efficient, and effective solutions for bordereaux management, delegated real-time analytics and compliance and governance solutions.

 The key to transparent partnerships with effective communication and transparency… Effective communication and transparency are pivotal to the enduring relationships we have cultivated with our customers. We prioritise clear, open dialogue to manage expectations, address challenges swiftly, and maintain an environment of transparency. This approach not only fosters trust but also allows us to customise our solutions more effectively. Our commitment to integrity and accountability in our operations and communications is a principle we hold in high regard at VIPR.

Not just a sale - we champion aftercare and support… Our understanding that exceptional service transcends from initial solution delivery to Account Management and personalised aftercare and support. Each VIPR customer receives customised, ongoing support, ensuring they feel valued and their specific needs are promptly and efficiently addressed by our dedicated Account Management team. This approach allows us to respond to queries, provide guidance, and make adjustments as necessary, ensuring our solutions continuously align with their evolving requirements. Our dedication to exceeding customer expectations fosters trust and partnership, cementing long-term growth and success.

Are you an underwriter in the delegated authority sector? Get in touch to see our award winning analytics platform, VIPR Insights.