Elevating Customer Experience: How VIPR’s Ecosystem is Shaping the Future of Delegated Insurance

The insurance sector is experiencing a seismic shift, fuelled by digital advancements and the pursuit of efficiency and customer experience. At VIPR, we take immense pride in leading this transformation, not just through our cutting-edge technology and processes, but also through the dedicated individuals who make up our team.

Join us as we explore the inspiring journey with Sebastian Prosser, our Head of Account Management, who personifies VIPR's mission and vision for the future of insurance technology.

Sebastian joined VIPR two and a half years ago, initially serving as a Business Analyst with a keen focus on enhancing our analytics platform. "In my first year at VIPR, I collaborated closely with our customers and developers to create an Analytics suite that complements our flagship products," he reminisces.

His role was instrumental in aligning our customers' operational objectives with the continuous improvement of our solutions.

"VIPR's core competency has traditionally been in data processing, particularly in back-end operations. We have now pivoted towards front-office reporting and focusing on customer needs," Sebastian elaborates.

Sebastian's career progression at VIPR has been exponential. He transitioned from analytics to market research and customer engagement, specifically in the delegated market within Lloyds, which accounts for approximately 40% of the overall Gross Written Premium (GWP) by the market.

Today, he oversees accounts across various regions, including Lloyd’s, the United States, Canada, and Europe. His unique blend of technical expertise and customer relationship skills makes him invaluable to both our team and our customers.

VIPR's Global Impact and Customer-First Approach

Our global presence extends to customers in the UK Spain, Switzerland, Ireland, Canada, the United States, and Bermuda.

"Our delivery team focuses on regular interactions with customers, whether through virtual meetings or in-person visits. Our account managers work diligently to ensure customers are maximising the benefits of our systems," says Sebastian.

Our 2023 strategy is straightforward: "It's less about frequent check-ins and more about in-depth workshops to plan actionable steps for the rest of the year and into 2024," he points out.

This customer-centric approach has led to impressive results, as demonstrated by our high customer retention rates. "When customers choose VIPR, they receive top-tier service, backed by our industry expertise," Sebastian highlighted.

What Lies Ahead: VIPR's Vision for the Future

We are not just another insuretech company; we are a technology solution provider specialising in delegated underwriting solutions. Our growth trajectory has been exponential, particularly after our acquisition by private equity firm Tenzing. This has allowed us to focus on game changers for customers and the market such as real-time data exchange and analytics.

For the remainder of 2023, our goals are to improve data quality and enhance our customers' analytical capabilities. "We are on the verge of achieving real-time data exchange between different parties, and our analytics solutions are a crucial component in this process," Sebastian reveals. "Our focus is to work directly with underwriters allowing them to analyse collected data and make intelligent, informed decisions, thereby driving profitability," he states. Looking forward Sebastian is optimistic about leveraging the latest AI and machine learning technologies to automate back-office functions.

Sebastian Prosser's journey at VIPR exemplifies our dynamic culture and steadfast commitment to innovation. "We are facilitators at the end of the day; we help insurance companies operate more efficiently and profitably. We're setting new benchmarks in the insurance technology landscape, and we are excited about what the future holds."

Interested in seeing how VIPR can help your business goals? We’re here to guide and support businesses looking to embrace the future of insurance with smart technology. Reach out to our dedicated team to find out more. BOOK A DEMO.